Health & Safety
As Whitewater Activities are a risk assumed sport you should be in good health to participate and confident in open water. You must not have taken alcohol or drugs prior to the activity as they can impair your ability and render you a danger to yourself and to others. Please follow Centre Staff Instructions at all times for yours and others safety. The Duty Manager’s decision on individuals’ participation is final. Spectacle wearers should remove their glasses before taking part, as we cannot be held responsible for their loss or damage, alternatively where possible, use contacts and swimming goggles. Cuts and abrasions should be covered with a waterproof dressing prior to your activity.

You will be thoroughly briefed by our guide as to what to do in all situations relevant to your activity. All participants will wear PPE (Personal Protective Equipment) which will be provided by the Nene Whitewater Centre and these will be checked for fitting.

All participants must be over 7 years for White Water Tubing and for White Water Rafting, over 12 yrs, under 18 stone, under 6’4” and not pregnant at the time of your Activity. These restrictions may not exclude you from your chosen activity, however, please contact the centre directly to confirm your eligibility.

All Participants under 18 year must provide a completed Parental Consent form on each visit for their chosen activity.

Please note that there a various illnesses (e.g. Leptospirosis and Weill’s disease) that can be contracted from open water, if you or any of your party feel ill within the next three weeks after an activity please contact your Doctor and inform them that they have participated in water based activities in open water. We supply and suggest you shower at the centre, please ensure you shower thoroughly upon your return home.

Please ensure that you have discussed with the centre at the time of booking if you or any of your group have any additional needs or requirements.

Vouchers
A £10 per voucher fee for extending Nene White Water Centre Vouchers for 6 months of Open Season* will be applied. Extension of ALL other gift vouchers need to be given by the Issuing Company.

If you wish to change the date or cancel your activity using a voucher, you will only be permitted to select an alternative date within the current season or the expiry date of your voucher. All activities must be taken within the validity time of your vouchers.

Refunds can be made within 14 days of purchase.

Booking & Cancellation
A 50% deposit or full payment must be made at the point of booking your activity.

Cancellation of a booking is subject to the following conditions:
2-4 Weeks notice given on payments; 50% of the total cost will be charged
Less than 2 weeks’ notice given on payments; 100% of the total cost will be charged.

A change of event date; £15 per person Administration Fee will be applied
Voucher cancellations/non-attendance 100% of the total cost will be charged No refunds will be given.

The Nene White Water Centre reserve the right to cancel any session due to low booking numbers or an adverse event, act, omission or accident which happens which is beyond the centre’s control, but not limited to flood, adverse weather conditions, acts of god, acts of terrorism, interruption or fire or failure of power or utility services. In all instances, you will be offered an alternative date. If your voucher has expired, this will be honoured.

Refunds can be made within 14 days of purchase.
*Open Season – March to October